IT Helpdesk
We offer professional remote maintenance and IT support services. Our support team are experienced in providing support for both modern cloud based services, like Microsoft 365, and traditional desktop support.
Send An EnquiryWhat We Offer
Local Support
We provide local support across the West Midlands, including: Birmingham, Coventry, Dudley, Sandwell, Solihull, Tamworth, Walsall, Wolverhampton, Warwickshire, Staffordshire, Shropshire, Herefordshire, and Worcestershire.
Quick Remote Support
If we can solve an issue quickly and efficiently remotely we will, this prevents delays in getting issues resolved and keeps our costs down, it also means that our service is more environmentally friendly.
SSO Everywhere
Every solution included in our packages are designed to work together, and all have single sign-on, meaning you only need to remember one username and password; even our own support portal uses the same login.
Straight Forward Support
Call or email us, and you will be connected to one of our fully trained engineers. We will not force you through long lists of unnecessary troubleshooting procedures as our skilled team can quickly diagnose most problems.
Support Plans
Our plans are carefully designed to cover the needs of many different businesses, both large and small. We offer a series of bolt on packages to customise our solutions to your exact needs.
Flex
Recommended for small businesses and startups looking to get their IT on the right track.
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Microsoft 365 PackageBusiness Premium
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Desktop Support£45 per hour
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Endpoint ProtectionMicrosoft Defender
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Email SecurityAdditional AI Powered Threat Detection System
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Devices Included1 per user, £5 per additional/device/month
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Policy ManagementRemote wipe and reset of devices, data encryption, Microsoft Office programs auto deployed, OneDrive and SharePoint auto setup, none intrusive security policies enabled, Windows patch management, endpoint security and antivirus, and rotating local device admin passwords.
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Password ManagerAdd for £3.33 /user/month
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Dark Web ScannerAdd for £1.25 /user/month, requires password manager
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Microsoft 365 BackupAdd for £2.50/user/month
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Human Risk ManagementAdd for £2.50 /user/month, includes email attack simulation, security awareness training, and IT policy templates
no commitment,
1 user minimum
Recommended for small businesses and startups looking to get their IT on the right track.
Enhance
Proactively managed systems, ideal for demanding and busy companies.
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Microsoft 365 PackageBusiness Premium
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Desktop SupportIncluded
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Endpoint ProtectionMicrosoft Defender
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Email SecurityAdditional AI Powered Threat Detection System
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Devices Included1 per user, £5 per additional/device/month
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Policy ManagementRemote wipe and reset of devices, data encryption, Microsoft Office programs auto deployed, OneDrive and SharePoint auto setup, Windows patch management, endpoint security and antivirus, rotating local device admin passwords, approved software centrally deployed and updated (subject to compatability and availability), stringent security policies, shadow IT restriction policies (block the use of DropBox, Google Drive etc.).
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Password ManagerIncluded
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Dark Web ScannerAdd for £1.25 /user/month, requires password manager
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Microsoft 365 BackupAdd for £2.50/user/month
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Human Risk ManagementAdd for £2.50 /user/month, includes email attack simulation, security awareness training, and IT policy templates
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Physical Asset ManagementAdd for £10 /user/month.Hands on asset management, a full range of services including shipping pre-configured devices to users, refurbishing used equipment, storage of idle equipment, fully managed hardware refreshes and recycling of end-of-life equipment.
no commitment,
5 user minimum
Proactively managed systems, ideal for demanding and busy companies.
Advance
Recommended for large businesses that require the top level of protection and services.
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Microsoft 365 PackageBusiness Premium
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Desktop SupportIncluded
-
Endpoint ProtectionMicrosoft Defender
-
Email SecurityAdditional AI Powered Threat Detection System
-
Devices Included1 per user, £5 per additional/device/month
-
Policy ManagementRemote wipe and reset of devices, data encryption, Microsoft Office programs auto deployed, OneDrive and SharePoint auto setup, Windows patch management, endpoint security and antivirus, rotating local device admin passwords, approved software centrally deployed and updated (subject to compatability and availability), stringent security policies, shadow IT restriction policies (block the use of DropBox, Google Drive etc.).
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Password ManagerIncluded
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Dark Web ScannerIncluded
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Microsoft 365 BackupIncluded
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Human Risk ManagementIncluded, includes email attack simulation, security awareness training, and IT policy templates
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Cyber Essentials CertificateIncluded, subject to your IT meeting the criteria across the whole of your business
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Cyber Essentials Plus CertificateAdd for £400 /company/month, requires Cyber Essentials certificate
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Physical Asset ManagementAdd for £10 /user/month.Hands on asset management, a full range of services including shipping pre-configured devices to users, refurbishing used equipment, storage of idle equipment, fully managed hardware refreshes and recycling of end-of-life equipment.
no commitment,
10 user minimum
Recommended for large businesses that require the top level of protection and services.
IT Support FAQs
We offer IT support on monthly recurring contracts; we believe our service speaks for itself, therefore we don't seek to tie customers into long contracts. There is no need to return equipment on cancellation, as you will always own any equipment we install at your property.
If you are happy with being tied into a longer contract we can provide some discounts when paying annually, and this can be mixed, for example a 20 user company can purchase 18 annual subscriptions and 2 monthly subscriptions.
The best way to log an issue with us is by email or via our customer portal at portal.redloft.com. Our standard support hours are 9am to 5pm Monday to Friday (excluding bank holidays), extended support hours are available upon request.
Our telephone lines are open 24/7 for any critical support issues that just cannot wait.
If you are happy to commit to a year and pay upfront for a years support we can provide a discount of £50 per user, this is available across all our plans, this can also be mixed with monthly commitments.
We work with organisations that range from a single user up to thousands of users, we can take the experience and skills needed at the enterprise level and scale them down to provide the latest and proven solutions to all businesses.
Our team has over 40 years combined experience in network infrastructure, desktop support, server support, and providing bespoke business solutions. Many companies will use a high percentage of junior and staff in training, we maintain a much higher rate of senior professionals to mentor and support our less experienced team members.
Add Wi-Fi and network support
We can design, supply, fit, and manage your entire network infrastructure; ideal for meeting the requirements for Cyber Essentials and ensuring that your users IT support experience is comprehensive and seamless.
Wi-Fi & Network Support
Why make us your principal IT partner?
Although we are happy to work with other providers, and successfully do so on a daily basis, our customers usually prefer working with us. We apply our high standards to everything we do, making us a smart choice for providing the majority of your IT services.
- Microsoft certified professionals, with enterprise experience
- Friendly team, working with your best interests in mind
- No pushy sales, just solid and sound advice from experts
Let's Change the Game Together
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