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Server Support

Supporting your servers.
Empowering your business.

Whether your servers are on-premise, virtual, hosted or cloud-based, we help keep them secure, monitored, backed up and performing as they should.

Book Your Free Server Consultation
On-premise servers Virtual & cloud servers Backup & security
Your Server
C:\> ServerSupport.exe
Initialising server support tasks...
Connected to server environment
Creating backup routine
Testing backup restore procedure
Checking server access
Reviewing security configuration
Optimising server performance
Applying system updates
Checking event logs and alerts
Verifying disk health
Preparing recommendations
Server support tasks completed successfully.
C:\> exit

Reliable Server Support

Server support for the systems your business depends on.

Servers often sit quietly in the background until something goes wrong. We help keep your server environment secure, maintained, backed up and properly monitored.

Whether you have an on-premise Windows server, virtual machines, hosted infrastructure, Azure servers or a private cloud environment, Redloft Technology can support the setup, management and ongoing maintenance your business needs.

Practical support for physical, virtual and cloud servers.

We help reduce risk, improve reliability and make sure your server setup is not left unmanaged.

Backup checks

Reviewing backup routines, retention and restore readiness.

Security maintenance

Helping keep servers updated, protected and configured securely.

Performance support

Checking capacity, logs, resources and server health.

Server support can be provided as part of a wider managed IT service, or as dedicated support for specific server environments.

What We Support

Server support that covers the important bits.

From day-to-day maintenance to backup checks and troubleshooting, we help keep your server environment under control.

On-Premise Servers

Support for physical servers, local infrastructure, domain controllers, file servers and business-critical applications.

Virtual Servers

Help with virtual machines, host resources, storage, snapshots, server roles and virtual server performance.

Cloud Servers

Support for cloud-hosted servers, including Azure environments, remote access, security and backup considerations.

Backup & Restore

Reviewing backup routines, restore testing, retention policies and recovery planning so backups are not just assumed to work.

Security & Updates

Keeping servers patched, reducing unnecessary access, reviewing configuration and helping close security gaps.

Monitoring & Troubleshooting

Investigating alerts, event logs, storage, performance issues and recurring server problems before they become bigger issues.

Our Approach

We start with what your servers actually need.

Server environments vary a lot. Some need light maintenance and monitoring, others need a proper review, cleanup or migration plan.

We look at the role of each server, what it supports, how it is backed up, how secure it is and what would happen if it failed.

01

Review

We review your current server setup, including roles, operating systems, storage, backup, access and security configuration.

02

Stabilise

We help address immediate risks, such as missing backups, unsupported software, poor access control or performance issues.

03

Support

We provide ongoing support, checks and maintenance so your server environment is managed properly over time.

04

Plan Ahead

Where needed, we help plan upgrades, replacements, cloud migration or private cloud options before ageing servers become a problem.

Server Options

On-premise, Azure or Private Cloud?

This page covers general server support. We also provide more specific services for Azure and Private Cloud environments.

On-Premise Servers

Ideal where a business still relies on local server hardware, site-based applications or local network services.

  • Local server support
  • Hardware and storage checks
  • Backup and restore planning

Microsoft Azure

Useful for businesses that want scalable cloud infrastructure, remote access and integration with Microsoft 365.

  • Azure virtual machines
  • Cloud backup options
  • Security and access controls
Explore Azure

Private Cloud

A strong option where you want hosted infrastructure, but with more control, flexibility or predictable support.

  • Hosted server environments
  • Managed infrastructure
  • Business continuity options
Explore Private Cloud

Do Not Wait For A Failure

Server problems are easier to handle before they become emergencies.

Old hardware, untested backups, unsupported operating systems and poor documentation can turn a small server issue into serious downtime.

Review Your Servers

Questions

Server Support FAQs.

Common questions about our server support, response times, contracts, migrations and maintenance.

Response times depend on the urgency of the issue and the support agreement in place. Critical server issues are prioritised, with urgent action taken to reduce downtime. High-priority and non-critical issues are handled during standard business hours based on impact and urgency. We can also agree custom SLA terms where a business needs a specific response arrangement.

Yes. We support physical servers, virtual servers, hosted servers and cloud-based environments. This includes public cloud, private cloud and hybrid setups, with support tailored to your infrastructure and business needs.

Yes. We can help plan and deliver server migrations, whether you are moving to new hardware, upgrading existing infrastructure, moving into Azure, or adopting a private cloud solution. We help with planning, data transfer, testing and post-migration support to reduce disruption.

Yes. We can review your current server setup and identify areas for improvement, including performance, backup, security, resilience, scalability and supportability. After the review, we provide practical recommendations based on your business needs.

Yes. Planned maintenance can be scheduled outside normal working hours where needed, including evenings or weekends. This is useful for updates, upgrades, migrations and work that could otherwise disrupt users during the working day. After-hours requirements should be discussed before quotation so they can be included properly.

Server support is usually provided on an annual agreement, but we do not believe in trapping customers unnecessarily. Customers can leave early without penalty, provided any committed software, licensing or backup costs are covered. Any equipment installed at your premises remains yours.

The best way to log an issue is by email or through our customer portal at portal.redloft.com. Standard support hours are 9am to 5pm, Monday to Friday, excluding bank holidays. Extended support can be arranged where required, and our telephone lines are available 24/7 for critical issues that cannot wait.

Server support is tailored to your environment, so we do not use fixed packages. We review what you need, then provide a fair monthly price based on the support required. Any project work, setup work, migration work or expected upfront costs will be discussed clearly before you sign up.

We bring experienced, practical IT support with a strong focus on security, reliability and clear communication. Our team has broad experience across desktop support, server support, network infrastructure and business systems, so we can look at the wider picture rather than just treating server issues in isolation.

Yes. If your internal IT team needs extra cover during holidays, sickness or longer-term absence, we can tailor support around that. We can document the work completed and update your internal team when they return, so everyone stays informed.
Cloud Hosting

Is old hardware letting you down?

Our Private Cloud and Microsoft Azure solutions are excellent replacements for managing your own server. They provide lower capital expenditure and many benefits, which when compared with providing the same level of service with your own server is near impossible to beat on price.

Private Cloud Microsoft Azure

Let’s Discuss Your Server Needs

Like what you have seen? Let’s get started.
Just fill in a few details and we will be in touch as soon as possible.

Alternatively give us a call on 0330 223 4960, or email us at hello@redloft.com

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